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Privacy Policy
Arcana Energy Inc. (hereinafter referred to as 'our company') establishes a personal information protection policy as follows, builds a mechanism for protecting personal information, and by ensuring all employees fully understand and engage in the importance of protecting personal information, we will promote the protection of personal information.

Management of Personal Information

Our company maintains the accuracy and currency of our customers' personal information, and to prevent unauthorized access, loss, damage, alteration, or leakage of personal information, we take necessary measures such as maintaining and managing security systems, establishing a management system, and thoroughly training employees. We implement safety measures and conduct strict management of personal information.

Purpose of Use of Personal Information

The personal information entrusted to us by our customers will be used to send electronic mails and materials for contacting you, providing information about our services, and responding to your inquiries. Additionally, for the purpose of measuring the effectiveness of our advertisements, we may collect information about ads clicked before visiting our site (such as the date of the click and the website where the ad was displayed) from third-party tools and match it with your order information.

Prohibition of Disclosure and Provision of Personal Information to Third Parties

Our company properly manages the personal information entrusted to us by our customers and, except in the following cases, will not disclose personal information to third parties.
  1. In the case of the customer's consent
  2. In cases where it is disclosed to contractors engaged by our company to perform services requested by the customer.
  3. In cases where disclosure is necessary in accordance with laws and regulations

Safety Measures for Personal Information

Our company takes comprehensive security measures to ensure the accuracy and safety of personal information.

Personal Inquiries

If a customer wishes to inquire about, correct, or delete their own personal information, we will respond after confirming their identity.

Compliance and Review of Laws and Norms

Our company complies with the Japanese laws and other norms applicable to the personal information we hold, and we will periodically review and strive to improve the contents of this policy.

Joint Use Privacy Policy

Scope of Parties Involved in Joint Use Our company may jointly use customer personal information with the following entities※1
  • Retail electricity providers※2
  • General transmission and distribution service providers※3
  • Demand Response Participants※4
  • Organization for Cross-regional Coordination of Transmission Operators
Purpose of Joint Use
  1. For the conclusion, modification, or cancellation of wheeling supply contracts or power adjustment supply contracts (hereinafter referred to as 'wheeling supply etc. contracts')
  2. For the intermediation of the termination of retail supply contracts (including isolated island supply and final guarantee supply contracts) or electricity reception contracts (hereinafter referred to as 'retail supply etc. contracts')
  3. For verifying information related to supply (reception) points
  4. For the purpose of meter reading of electricity, maintenance, inspection, replacement of equipment, investigation of facilities during power outages, disasters, etc., and other business execution by general transmission and distribution service providers based on wheeling supply etc. contracts
  5. For the execution of business related to negawatt transactions
Items of Information for Joint Use
  1. Basic information: Name, address, telephone number, and contract number of the retail supply etc. contract
  2. Information related to the supply (receiving) point: Supply area of the general transmission and distribution service provider that concludes the wheeling supply etc. contract, isolated island supply terms applicability, specific number for supply (receiving) point, information about wheeling contract height, current limit value, connected transmission service menu, power factor, supply method, wheeling contract decision method, meter information, number of the service drop pole, presence of system interconnection facilities, date of change in wheeling contract, meter reading day, contract status, method of termination measures
  3. Information related to negawatt transactions: Generation sales volume, demand procurement volume, demand suppression volume, baseline
Person Responsible for the Management of Joint Use
  1. Basic Information: The retail electricity provider with whom the retail supply etc. contract is concluded (However, for basic information related to consumers receiving isolated island supply or final guarantee supply, the general transmission and distribution service provider)
  2. Information related to the supply (receiving) point: The general transmission and distribution service provider that supplies the area of the supply (receiving) point
  3. Information related to negawatt transactions: Demand response contract participants
  1. Our company limits the joint use of customers' personal information to only those entities necessary for the purpose of joint use, and does not necessarily share personal information with all retail electricity providers, general transmission and distribution service providers, and demand response contract participants.
  2. A retail electricity provider refers to a business entity that, not falling under the grounds for registration refusal as stipulated in Article 2-5, Paragraph 1 of the Electricity Business Act (Law No. 170 of 1964), has been registered as a retail electricity provider by the Minister of Economy, Trade, and Industry. This includes those businesses deemed registered as retail electricity providers according to the supplementary provisions of the Law Partially Amending the Electricity Business Act, etc. (Law No. 72 of 2014). For details on the names and locations of these businesses, please refer to the website of the Agency for Natural Resources and Energy (http://www.enecho.meti.go.jp/category/electricity_and_gas/electric/summary/retailers_list/).
  3. General transmission and distribution service providers refer to Hokkaido Electric Power Network Inc., Tohoku Electric Power Network Inc., Tokyo Electric Power Power Grid Inc., Chubu Electric Power Grid Inc., Hokuriku Electric Power Transmission and Distribution Inc., Kansai Electric Power Transmission and Distribution Inc., Chugoku Electric Power Network Inc., Shikoku Electric Power Transmission and Distribution Inc., Kyushu Electric Power Transmission and Distribution Inc., and Okinawa Electric Power Company, Inc.
  4. Demand response contract participants refer to businesses that have concluded a demand response amount adjustment supply contract with members who are general transmission and distribution service providers. This includes businesses that have acquired a business code prior to concluding the contract. For details on the names and locations of these businesses, please refer to the website of the Organization for Cross-regional Coordination of Transmission Operators (https://www.occto.or.jp/privacy/negawatt-jigyousya.html).
  5. 'Intermediation of the termination of retail supply etc. contracts' refers to the act where a business entity, upon receiving a new application for a retail supply etc. contract from a customer, acts on behalf of the customer to apply for the cancellation of the retail supply etc. contract with the existing provider.

Contact Us

For inquiries regarding the handling of personal information by our company, please contact the following.

Arcana Energy Co., Ltd.
16F ARK Hills South Tower
1-4-5 Roppongi, Minato-ku, Tokyo, 106-0032
TEL：03-6822-0627