アルカナエナジー株式会社

What does the deregulation of electricity entail?

Until now, electric power companies were determined by region, but with the full deregulation of electric power retailing in April 2016, customers can now freely choose their electric power company.

How are you able to provide electricity at a lower price?

With the deregulation of electricity, a free market competition emerges, leading companies to employ creative solutions to provide electricity at lower prices.

Will switching power companies cause any electric instability or blackouts?

Switching to our company will not cause instability or blackouts.

Can I switch companies if I live a condiminiun or apartment?

Some complexes have a lump-sum contract for the entire building, so please check with the management company of the complex.

How can I apply?

You can apply from the application form on our website.

Is it necessary to contact the current electricity company I am contracted with?

No, it is not necessary for you to contact them as our company will handle the communication.

Is it necessary to have an on-site presence or undergo any construction work during the switching process?

It is generally not required.

Is it necessary to go through any procedures when moving?

If you can continue using our service at your new address, we will issue a URL for registering your new address.
Please include your move-out date and contact us through the inquiry form to request the moving procedure.

What payment methods are available? Can I change my payment method?

You can choose from Convenience Store Payment, Credit Card payment and Direct Debit.

Convenience Store Payment
Service Fee An invoice issuance fee of 246 yen (tax included) applies. ※ Even in months when you do not use any electricity, if you have selected convenience store payment, the above invoice issuance fee will still apply. Invoice Issuance Timing Invoices are issued around the 20th of each month. Payment Deadline For convenience store payments (via GMO Atobarai), payment must be made within 14 days of the invoice issue date. If payment is overdue, a collection handling fee will be charged for each additional invoice issued. Collection Handling Fee 297 yen (tax included) will be added for each reissued invoice after the due date. ※ Up to 3 times (totaling 891 yen including tax). ※ “GMO Atobarai” is a service provided by GMO Payment Service, Inc. We may share your personal information and transfer receivables to GMO Payment Service within the scope of their service. Please use the service only after agreeing to the Terms of Use and Privacy Policy of GMO Payment Service. Convenience Stores That Accept Payment

Convenience Store Payment

Service Fee
An invoice issuance fee of 246 yen (tax included) applies.
※ Even in months when you do not use any electricity, if you have selected convenience store payment, the above invoice issuance fee will still apply.
Invoice Issuance Timing
Invoices are issued around the 20th of each month.
Payment Deadline
For convenience store payments (via GMO Atobarai), payment must be made within 14 days of the invoice issue date.
If payment is overdue, a collection handling fee will be charged for each additional invoice issued.
Collection Handling Fee
297 yen (tax included) will be added for each reissued invoice after the due date.
※ Up to 3 times (totaling 891 yen including tax).
※ “GMO Atobarai” is a service provided by GMO Payment Service, Inc.
We may share your personal information and transfer receivables to GMO Payment Service within the scope of their service.
Please use the service only after agreeing to the Terms of Use and Privacy Policy of GMO Payment Service.
Convenience Stores That Accept Payment

Credit Card Payment
We accept major international credit card brands (Visa, MasterCard, JCB, AMEX, and Diners) as well as cards issued by domestic Japanese credit card companies.

Changing Your Payment Method
If you would like to change your payment method, please contact us from your registered email address with the subject and message below by clicking here. We will reply with an email containing the URL for the change procedure. From : Registered email address Subject : Payment Method Change Message : Customer's full name Registered phone number

How can I check my electricity usage and billing amount?

You can check this from My Page.
If you would like to confirm your My Page login information, please contact us through the inquiry form.