Dear Valued Customer,
Thank you for continuing to choose Arcana Energy Co., Ltd.
We would like to inform you that the payment agency for convenience store payments will be changed as follows:
Before: Atobarai.com (Catchball Inc.)
After: GMO Atobarai (GMO Payment Service, Inc.)
Effective Date: From the April 2025 billing cycle
Sample Payment Slip
For details on the GMO Atobarai service, please refer to the following:
■ What is GMO Atobarai?
GMO Atobarai allows you to make payment after the product has been delivered to you. A payment slip will be mailed separately after the product is shipped. Please make your payment at a nearby convenience store or bank.
Note: For bank transfers, the customer is responsible for the transfer fee. The transfer account number is unique for each transaction, so please be sure to check the number printed on the invoice.
■ Payment Deadline
Please complete your payment within 14 days of the invoice issue date. The payment deadline will also be printed on the invoice.
If the payment deadline is exceeded, the following collection processing fees may apply for each transaction:
Collection Processing Fee:
・¥297 (incl. tax) per reissued invoice after the payment deadline
・Up to 3 times / Maximum total of ¥891 (incl. tax)
■ Postpaid Service Fee: ¥246 (incl. tax)
■ Important Notes
・If the user is a minor, please ensure that consent from a legal guardian has been obtained before using the service.
・Usage is subject to screening. If your application is not approved, you will be asked to select an alternative payment method.
・GMO Atobarai is a service provided by GMO Payment Service, Inc. We will provide necessary personal information to GMO Payment Service, Inc. within the scope of the service, and assign receivables accordingly. By using the GMO Atobarai service, you are deemed to have agreed to the terms and privacy policy of the service.
・The total usage limit for GMO Atobarai is ¥55,000 (incl. tax).
・GMO Atobarai cannot be used if the delivery address is a temporary location such as a delivery company’s holding service, post office hold, school, hospital, or hotel. Forwarding services are also not available.
Note: If your delivery address is your workplace, the service may be used. Please indicate "Workplace" after the address.
Note: For gift deliveries to temporary addresses, the service is available.
If we are unable to confirm payment within the specified timeframe, power supply may be suspended in accordance with our service agreement.
For inquiries regarding invoices and payments:
GMO Payment Service, Inc.
TEL: 0570-666-350 (Weekdays 10:00–17:00)
If you have any questions or concerns, please feel free to contact us at the address below.
We sincerely appreciate your continued support.
Sincerely,
Arcana Energy Co., Ltd.
Customer Support
Business Hours: Weekdays 10:00–18:00
[email protected]