Dear Customers,
Thank you for using the services of Arcana Energy Co., Ltd.
In order to improve convenience for our customers and optimize our payment system, we will be changing the billing date for electricity payments made by credit card.
Affected Customers:
Customers whose current billing date is at the end of each month.
Details of the Change:
Current billing date: End of each month
New billing date: 15th of each month
Effective Date:
This change will be applied starting with the bill sent in March 2025.
As a result of this change, the payment for March, which would have been billed on the last day of the month, will be moved to April 15th. Please be mindful of your credit card limit or account balance to avoid any issues with the payment.
If you have any questions or concerns, please feel free to contact our customer support team.
We are committed to providing better services and appreciate your continued support.
| Payment Method | Billing Date (Before Change) | Billing Date (After Change) | Change Status |
|---|---|---|---|
| Credit Card | End of each month | 15th of each month | 15th of each month |
| Credit Card | 15th of each month | 15th of each month | No change |
| Bank Transfer | No change | No change | No change |
| Convenience Store Payment | No change | No change | No change |
Sincerely,
Arcana Energy Co., Ltd.
Customer Support
Business Hours: Monday to Friday, 10:00 AM - 6:00 PM