Thank you for your continued use of our services.
Due to the changes in the energy market and various government regulations, we have decided to implement rate adjustment.

We will notify our contracted customers via email and through their My Page.

Our operations team is united in our effort to continue to offer competitive prices.

Adjustment Details
・Arcana Home Electricity：Varies by area, please refer to the specific terms for details.
・Arcana Business Electricity： Varies by area, please refer to the specific terms for details.
・Arcana Low Voltage Electricity： Varies by area, please refer to the specific terms for details.

Rate Details
Please check the electricity supply contract and the Important Matters Explanation at the following URL :
https://arcana-energy.co.jp/en/contract

Applicable Period
The new rates will be applied to customers who have completed a one-year usage period (plus a one-month grace period) from the date of application.
Notifications will be sent to each customer in advance to the registered email address, but as a general guideline,
the new rates will first be applied to the bill issued 15 months after the month of the initial contract.

For customers who contracted before April 30, 2023 :
The new rates will be applied sequentially starting from the October 2024 bill (based on the electricity meter reading date in October).

For customers contracting on or after May 1, 2023 :
The new rates will be applied sequentially starting from the October 2024 bill (based on the electricity meter reading date in October).

For customers contracting on or after May 1, 2024 :
The new rates will be applied sequentially starting from the August 2025 bill (based on the electricity meter reading date in August).

For new customers contracting on or after July 31, 2024 :
The new rates will apply from the first billing.
*The difference in the timing of the new rates' application is due to the presence or absence of a penalty contract for early termination (application/cancellation within one year).

Inquiries
If you have any questions or concerns regarding the rate adjustment, please feel free to contact us at :
Customer Service: [email protected]
Business Hours：10AM~7PM(Weekdays)

We will continue to strive for quality improvement and service enhancement, and we ask for your continued patronage.

Arcana Energy Co.,Ltd.