Thank you for your continued use of our services.

 

We are pleased to inform you that we have established a [Consultation Desk] on our website.

 

Our company conducts sales activities through authorized agents. While we require our sales representatives to strictly adhere to detailed sales guidelines provided by us, we have received reports from customers about sales activities that may be perceived as overly assertive or exaggerated.

 

If a violation of our sales guidelines is confirmed, we take the strictest measures within reason, including termination of agency contracts and immediate suspension of the sales representative in question.

 

If you encounter the following examples of communication or feel any discomfort or suspicion in the course of interactions, please do not hesitate to contact us:

 

• "We were dispatched by Tokyo Electric Power."

• "The entire apartment complex is switching over."

• "You'll pay less no matter how much electricity you use."

• "Your current electricity provider is ceasing operations, so you need to switch to Arcana Energy."

• "Just sign up now and cancel later if you don't want to continue."

 

 

[Consultation Desk Contact Form]

The contact form includes two options for your convenience. 

For inquiries regarding our electricity service, please select [Inquiries].  For concerns related to sales visits, please select [Consultation Desk].

https://arcana-energy.co.jp/contact?customer_report

 

 

[Contact Information]

If you have any questions, please feel free to contact us at the following:

Inquiries: [email protected]

Business hours: Weekdays 10:00 AM - 7:00 PM

 

 

We sincerely appreciate your continued patronage.

 

 

Arcana Energy Co., Ltd.