Please be aware that there have been an increasing number of reports of clever SMS messages and emails claiming to be from TEPCO (Tokyo Electric Power Energy Partner).
If you receive such a message via SMS (text message sent to a phone number) or email (email sent to an email address), please do not make any payment and simply delete the message.
Below is an image that was actually sent to one of our staff members' smartphones.
If you have any concerns, please contact the office listed below.
We ask that you also contact TEPCO directly.
[Tokyo Electric Power Company Energy Partner] Information about suspicious emails and others prompting electricity bill payments impersonating our company
https://www.tepco.co.jp/ep/archive/20240315.html
- To recognize genuine emails from Arcana Energy Co., Ltd., please pay attention to the following:
- Please make sure that the sending domain is @arcana-energy.co.jp.
- Our official contact details can be found here.
- All legitimate emails contain our official signature.
You can check the latest trends regarding these phishing scams in the Emergency Information section of the Anti-Phishing Working Group's website.
